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Mastering First Call Resolution

This training is a scenario-based eLearning. It involves interactive scenarios and real-life examples to enhance the learning experience and practical application of concepts. Participants will engage with a scenario and make choices that can affect the outcome.


Navigate Behavioral Challenges

This scenario-based eLearning course immerses participants in realistic workplace situations to enhance learning and practical application. Learners will engage in interactive scenarios, making choices that impact the outcomes while interacting with a parent.